You have the right to cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less the processing fee, if applicable. If for any reason during this time you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request. MetrodentDIRECT will accept cancellation requests at any time and will stop collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member ID to MetrodentDIRECT, 303 Merrick Road, Lynbrook, NY 11563 or fax to 1-877-414-4069. You may also submit cancellation requests by email: Info@metrodentdirect.com. When you cancel, you will continue to have access to the plan for the remainder of the period for which you have paid; your membership will terminate at the end of that period. The preceding sentence does not apply to quarterly, semi-annual or annual memberships in FL, ND and OK, where you will receive a pro-rata refund whenever you cancel.
By joining a plan, you are authorizing MetrodentDIRECT to bill your credit card or checking account for the plan you have selected. This charge shall renew until you notify MetrodentDIRECT in writing of its cancellation. By joining you indicate you have read the terms and conditions of the plan. This plan will automatically renew at the end of your membership term, and your credit card or bank account will be automatically charged or drafted for the appropriate amount.
If you would like to file a complaint regarding your plan membership with MetrodentDIRECT, you must submit your complaint in writing to: MetrodentDIRECT, 303 Merrick Road, Lynbrook, NY 11563. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.
Individuals residing in New York, New Jersey or California are eligible to join MetrodentDIRECT.
MetrodentDIRECT can be purchased as an Individual, Individual + 1 and Family. You can purchase a yearly or monthly subscription. You may also be eligible for a discounted rate if you belong to a group or know another MetrodentDIRECT member. Please see the Sign Up page for a complete description of the cost to join each plan and apply any discount code.
If you would like ASO to contact a dentist to discuss the benefits and conditions of participation as well as walk them through the application process, please provider the office information below.